Hero_Top_Right
Deliverr logo White

Logistics Trends Report 2023

We spoke to more than 1,400 merchants around the globe to uncover their biggest challenges in logistics.

Our report looks at strategic solutions and how you can plan for your business today, and in the future.

The five key trends

01.

Multi-channel fulfillment is now a ‘make-it-or-break-it’ logistics strategy.

02.

Delivery experience tactics shift as customer expectations continue to rise.

03.

Increased automation, artificial intelligence, and data are revolutionizing logistics.

04.

Inventory management and diverse transportation methods drive supply chain resilience.

05.

Post-delivery experiences take precedence to drive customer satisfaction.

Logistics Trend Report

The big takeaways

App

Multi-channel fulfillment

Although DTC fulfillment maintains the lead, multi-channel fulfillment is quickly catching up. 72% of businesses now fulfill orders through multiple channels.

Gears2

Reliability and speed

Reliable delivery, achieved through strategic inventory distribution, is now as important to customers as fast shipping.

Systems

Automation is the future

Businesses are beginning to adopt warehouse automation and robots. Artificial Intelligence and first-party data are key to success.

Satifsfied

Post-delivery satisfaction

Businesses are turning to advanced technology and re-sale tactics to tackle a rise in returns, lowering costs while keeping customers happy.

Networks

Robust and agile supply chains

Modern replenishment services and inventory management systems make stock outs more avoidable.

Package

Keep inventory moving

Resilient businesses are diversifying how and where they transport goods to help combat delays.