We spoke to more than 1,400 merchants around the globe to uncover their biggest challenges in logistics.
Our report looks at strategic solutions and how you can plan for your business today, and in the future.
The five key trends
Multi-channel fulfillment is now a ‘make-it-or-break-it’ logistics strategy.
Delivery experience tactics shift as customer expectations continue to rise.
Increased automation, artificial intelligence, and data are revolutionizing logistics.
Inventory management and diverse transportation methods drive supply chain resilience.
Post-delivery experiences take precedence to drive customer satisfaction.
The big takeaways
Multi-channel fulfillment
Although DTC fulfillment maintains the lead, multi-channel fulfillment is quickly catching up. 72% of businesses now fulfill orders through multiple channels.
Reliability and speed
Reliable delivery, achieved through strategic inventory distribution, is now as important to customers as fast shipping.
Automation is the future
Businesses are beginning to adopt warehouse automation and robots. Artificial Intelligence and first-party data are key to success.
Post-delivery satisfaction
Businesses are turning to advanced technology and re-sale tactics to tackle a rise in returns, lowering costs while keeping customers happy.
Robust and agile supply chains
Modern replenishment services and inventory management systems make stock outs more avoidable.
Keep inventory moving
Resilient businesses are diversifying how and where they transport goods to help combat delays.
